Price Guarantee Promise Terms and Conditions
In addition to the Global Sports Travel booking terms and conditions, the following terms and conditions govern Price Guarantee Promise (“Price Guarantee Promise”):
How It Works
- Price Guarantee Promise applies only to the selected packages relating to Australian Open 2020 and ICC T20 World Cup 2020.
- Competitor quote must be presented at the start of your consultation. Competitor must be an officially appointed travel agent (by Australian Open 2020 and ICC T20 World Cup 2020) and legally allowed to market the sports travel packages.
- No subagents or secondary market quoted are eligible for Price Guarantee Promise.
- Price will only be matched on products available to the general public from competitor travel agencies incorporated and registered within Australia. See point 7 for our offer for online travel agents.
- All prices must be in Australian dollars.
- If you find a cheaper price, you must provide a full copy of the competitor quote on headed paper, which must also include the competitor’s terms and conditions.
- If presenting an online quote, a current screenshot of the webpage at the final payment stage must be provided with the current quote date included on the screenshot. Quote must contain matching tickets/tour/accommodation description, travel dates, number of passengers, full price breakdown including all fees and charges (all package prices and taxes must be separately displayed).
- The quote must be showing availability for the same package type, match tickets category, board basis, with any inclusions/restrictions listed. The full supplier & agent terms & conditions must be displayed and must all be like for like with the Global Sports Travel quote in order to offer a price beat.
- The quote needs to be presented to Global Sports Travel on the same day as the quote was created by the competitor. The full-payment date, or ticketing deadline must be displayed on the quote, including date and time, which must not have passed. Online quotes must have the current date displayed on the payment screenshot. The Price Guarantee Promise will be valid against the initial competitor quote only. We will not enter into an ongoing price negotiation.
- Call +61429053007 or +61731052852. Email requests cannot be accepted unless following a phone enquiry.
- Provide Global Sports Travel staff with confirmation of the quote. For telephone enquiries you can email the quote to your travel consultant following your phone call.
- Where we believe there to be an erroneous package price displayed by a competitor or that the price offered is no longer available to book, we have 1 (one) full business day to investigate the pricing. If at this point we prove the price to be invalid/incorrect or unavailable with the same inclusions, the best Global Sports Travel price will be offered.
- For quotes from Airlines direct, Australian Registered Retail Store Travel Agents and Call Centres, if Global Sports Travel is able to confirm that the quote is still available to be booked as per the competitor price, we will not only match the airfare but guarantee to BEAT IT by $10. If Global Sports Travel deem the competitor quote to be invalid, you have 1 (one) business day to provide Global Sports Travel with a copy of the competitor’s invoice confirming the amount requested by the competitor as per the original quote and if for some reason, we were unable to beat a genuine competitor quote based on the conditions outlined – we’ll give you $AUD100 travel credit to be used towards your next Global Sports Travel Package purchase!
- For quotes from Australian Registered Online Travel Agents, if a genuine airfare is presented that meets our price beat terms & conditions and we cannot match or beat the flights on the spot, we’ll provide you with our best package price from globalsports.travel website. For packages that are unable to be booked on our website, our best fare price will be offered. We’ll also provide a discount voucher for the difference of your quote vs our quote of up to $50 per person to use toward package components (accommodation extensions/tours/ground transport bookable by Global Sports Travel) booked within 24 hours of quote being presented to us.
- Determinations of eligibility for a Price Guarantee Promise payment are at the discretion of Global Sports Travel.
- Price Guarantee Promise is not applicable to any last-minute offer tour bookings, departures scheduled within 7 days, or offers where a promocode or a special link is required.
- Full payment must be made at the time of the Price Beat.
- Price Guarantee Promise is non-refundable, cannot be transferred to a different itinerary number, and has no cash value.
- Global Sports Travel booking terms and conditions will apply to all such bookings as well.